At Pikapika Foods (“we”, “our”, or “us”), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from pikapikafoods.ca (the “Site”). It also outlines our Return and Refund Policy for food products.

1. Information We Collect

We collect personal and technical information in the following ways:

a) When You Place an Order

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order details

• Payment confirmation details (processed securely via third-party payment providers)

b) When You Contact Us

• Name

• Email address

• Phone number

• Message content

c) Wholesale Inquiries

• Business name

• Contact details

• Product interests

• Delivery address

d) Automatic Data Collection

When you browse our website, we automatically collect certain information including:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and usage data

2. How We Use Your Information

We use collected information to:

• Process and fulfill online orders

• Communicate order updates

• Respond to inquiries

• Improve website functionality and user experience

• Send marketing communications (only if you opt in)

• Prevent fraud and ensure secure transactions

• Comply with legal obligations under Canadian law

We do not sell or rent your personal information.

3. Payment Processing

All payments are processed through secure third-party payment providers. We do not store full credit card details on our servers.

In the event of an approved refund, customers must provide valid Canadian bank account information for fund transfer. Refunds are not automatically processed back to the original payment method.

4. Sharing of Information

We may share your information only when necessary with:

• Shipping and logistics providers (e.g., Canada Post or other couriers)

• Website hosting and IT service providers

• Payment processors

• Legal authorities if required by law

All third parties are contractually required to maintain confidentiality and data protection standards.

5. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance

• Analyze visitor behavior

• Remember user preferences

• Deliver relevant marketing content

You may disable cookies in your browser settings; however, some website functionality may be affected.

6. Data Protection & Security

We implement SSL encryption and industry-standard safeguards to protect your personal information.

While we follow best practices, no internet transmission is 100% secure. By using our Site, you acknowledge this inherent risk.

7. Your Rights (Canada – PIPEDA Compliance)

Under Canadian privacy laws, you have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Withdraw consent for marketing communications

• Request deletion of personal information (where legally permissible)

To exercise these rights, contact:
info@pikapikafoods.com

8. Return & Refund Policy (Food Products)

Due to health, safety, and food-handling regulations, we do not accept returns on food products.

However, we offer refunds under the following conditions:

-Damaged or Incorrect Product (Defective Product)

If your product arrives defective, damaged, or incorrect:

• You must notify us within 48 hours of delivery

• You must provide clear photos of the product and packaging

• The product does not need to be returned

• Upon verification, we will issue a refund via bank transfer

Once received and inspected, we will process your refund via bank transfer.

Important Conditions

• Claims submitted after 48 hours of delivery may not be eligible.

• Shipping fees are non-refundable unless the issue is verified as our error.

• We reserve the right to deny refund requests that do not meet these conditions.

9. Policy Updates

We may update this Privacy Policy and Return Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about these Terms, please contact us at:

• 50 O’Neill Rd, #1504, Toronto, ON, M3C0R1
• Email: info@pikapikafoods.com
• Phone: +1 438-938-5868